Brevis Support
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Activity overview
Latest activity by Brevis Support-
Brevis Support created an article,
🛑 No security gap due to Log4j or xz-utils backdoor
Our firmware does not use xz-utils or log4j.These components are not included and therefore do not pose any potential security risk. Additionally, we rely exclusively on stable Debian releases to e...
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Brevis Support created an article,
🗂️ Download & analyze log files
🛠️ Step-by-Step Guide for Troubleshooting 🔧 1. Increase the Debug Level (Optional but Recommended) To capture as much detail as possible in the log files, it's best to increase the debug level bef...
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Brevis Support created an article,
🔎 Error message: Database not accessible / Gateway no longer responding
📌 Cause This error message primarily occurs with older firmware versions.The root cause is usually a full system partition, which prevents the database from writing new entries. As a result, the da...
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Brevis Support created an article,
📘 What does a +CMS ERROR mean?
📶 What is a +CMS ERROR? A +CMS ERROR is a standardized error message used in mobile communications. It indicates an issue related to the mobile network , the SIM card , or the cellular modem – typi...
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Brevis Support created an article,
💡 GWL indicator / Info LED flashes / Meaning
💡 Front Panel Status LEDs – Meaning of the “i” LED On the front panel of our gateways, you’ll find several status LEDs, including the “i” LED (Information/Identifier).This LED was previously under-...
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Brevis Support created an article,
🧪 RESTful API - message query via the web interface / timestamp
🌐 What is the RESTful API? The REST API allows direct access to various gateway functions – such as retrieving messages, status information, or logs. 🧠 Good to know: The API can be tested interacti...
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Brevis Support created an article,
📤 Character encoding when sending SMS (PDU)
📦 UTF-8, ISO & Compatibility Issues with Mobile Devices Background: SMS in PDU Format Our gateways send SMS messages using the PDU format with UTF-8 character encoding by default.This configuration...
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Brevis Support created an article,
🔐 License information for your gateway
⚠️ Important: Licenses Are Device-Specific Each license file is individually generated for a specific gateway.Using an incorrect license file may cause the following issues: The web interface may...
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Brevis Support created an article,
⚠️ Error during database migration after config import or web update
🧩 Issue: “Database Migration” Gets Stuck After a firmware update via the web interface or importing an older configuration , the following message may appear: “Database migration” The loading bar d...
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Brevis Support created an article,
🤝 Setting up high availability (HA) - step-by-step guide
Configuration is done via:Configuration → High Availability 🛠️ Requirements for a Stable HA Setup Two identical gateways with: A valid license The same firmware version Static IP addresses f...