Brevis.one Support
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Recent activity by Brevis.one Support-
🔎 Error message: Database not accessible / Gateway no longer responding
📌 Cause This error message primarily occurs with older firmware versions.The root cause is usually a full system partition, which prevents the database from writing new entries. As a result, the da...
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⏱️ System Time Synchronization – Ensuring Reliable Gateway Operation
A correct system time is essential for the stable operation of your gateway.Time discrepancies may lead to network issues, certificate errors, or failed connections. 🔄 Automatic Time Synchronizati...
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📘 What does a +CMS ERROR mean?
📶 What is a +CMS ERROR? A +CMS ERROR is a standardized error message used in mobile communications. It indicates an issue related to the mobile network , the SIM card , or the cellular modem – typi...
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🔄 Important note on updating the firmware to version 22.00 or higher
If your device is currently running a firmware version below 22.00, please note the following: ❗ Update Method A direct update to version 22.00 or higher is not possible via the web interface. ...
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🧪 RESTful API - message query via the web interface / timestamp
🌐 What is the RESTful API? The REST API allows direct access to various gateway functions – such as retrieving messages, status information, or logs. 🧠 Good to know: The API can be tested interacti...
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📡 Detection and classification of older modem batches
Older modems can be identified by checking the IMEI number: IMEI starts with “3xxxxxx”: These models support 2G and 3G only. ⚠️ Important Notice: Network Sunsets Please be aware of the current...
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📤 Character encoding when sending SMS (PDU)
📦 UTF-8, ISO & Compatibility Issues with Mobile Devices Background: SMS in PDU Format Our gateways send SMS messages using the PDU format with UTF-8 character encoding by default.This configuration...
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📡 Available frequency bands of the modem
Our modem is designed for global use and supports a wide range of frequency bands across various regions. For a detailed overview, please refer to our online documentation. 🔗 Technical Specifications
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🛑 No security gap due to Log4j or xz-utils backdoor
Our firmware does not use xz-utils or log4j.These components are not included and therefore do not pose any potential security risk. Additionally, we rely exclusively on stable Debian releases to e...
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🗂️ Download & analyze log files
🛠️ Step-by-Step Guide for Troubleshooting 🔧 1. Increase the Debug Level (Optional but Recommended) To capture as much detail as possible in the log files, it's best to increase the debug level bef...