🔐 License information for your gateway

⚠️ Important: Licenses Are Device-Specific

Each license file is individually generated for a specific gateway.
Using an incorrect license file may cause the following issues:

• The web interface may remain blank or become unresponsive

• The device may need to be reset to factory settings via console before a valid license can be applied

➡️ Therefore, always ensure that you only use the license file specifically generated for your gateway.

📝 How to Request Your Personal License

1. Open the web interface of your gateway

2. On the start page, fill out all required form fields

3. Send the generated encoded string either:

   • By email to: 📧 support@brevis.one

   • Or via our online form: 👉 https://www.brevis.one/de/licreq-html/

You will then receive your personal license file by email.

🧩 Missing License Modules?

If certain license modules are missing even though:

• You have a valid support contract

• And the modules are not listed in the customer portal at my.brevis.one

→ Please contact our support team:
📧 support@brevis.one

💼 Want to Purchase Additional Modules?

If you do not have a support contract but wish to purchase additional modules, please contact our sales team directly:
📧 sales@brevis.one

❗ Problems Uploading the License?

If an error occurs when uploading the license file via the web interface:

• Try the process again

• Verify that the license matches the correct device (check the serial number)

• If necessary, use a different browser or restart the gateway