🗂️ Download & analyze log files

🛠️ Step-by-Step Guide for Troubleshooting

🔧 1. Increase the Debug Level (Optional but Recommended)

To capture as much detail as possible in the log files, it's best to increase the debug level before downloading logs.

👉 Here’s how to do it:

1. Open the web interface of your gateway

2. Navigate to:
   Configuration → General

3. Set a higher Debug Level, for example:

   • Debug – for extended system messages

4. Click Save to apply the change

💡 Note: A higher debug level will produce more log data – useful for troubleshooting, but not recommended for permanent use.

❗Recommendation: Increase the debug level and wait for the issue to occur again to capture meaningful log information.

📥 2. Download Log Files

Here’s how to download the current log files:

1. Go to the web interface

2. Navigate to:
   Help → Support

3. Click on "Download debug log file"

The file will be saved in .tar.gz format (e.g. logs.tar.gz)

📁 This archive contains system logs, event reports, and SMS debug data – ideal for in-depth analysis.

🗃️ 3. Extract the Log Archive

The downloaded file is a compressed archive. You need to extract it before reviewing the contents.

🖥️ Recommended tools:

Windows:

• 7-Zip (recommended)

• WinRAR

macOS & Linux:

• Double-click the file

• Or use this terminal command:

📂 Once extracted, you'll have access to various log files such as:

• smsd.log

• system.log

• error.log

🔍 What to Do With the Log Files?

📬 If you're encountering issues, you can send the extracted files to our support team:
support@brevis.one

📊 Alternatively, you can review the .log files yourself – much of the content is plain text and includes useful details such as:

• Timestamps

• Error messages

• Status codes

🧠 Bonus Tip:
Modern AI tools can be used to analyze log files for debugging – a helpful option for advanced users.