If your device is currently running a firmware version below 22.00, please note the following:
β Update Method
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A direct update to version 22.00 or higher is not possible via the web interface.
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In this case, the update must be performed using a recovery image.
π Step-by-Step Guide
You will find a detailed step-by-step guide in our support wiki:
π Update Firmware Using Recovery Image
π₯ Download the Firmware
You can download the latest firmware from our self-service portal:
To access the download, you will need the following device information:
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Serial Number (SN)
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IMEI of the modem
You can find both pieces of information in your gatewayβs web interface under:
π§ Web Interface β Help β Info
π Future Updates
Once version 22.00 or higher has been successfully installed, future firmware updates can be conveniently performed via the web interface again.
If you require further assistance or have any questions, our customer support team is happy to help.
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