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  1. Brevis.one
  2. Support & assistance for customers

Support & assistance for customers

Here is a list of some of the measures that customers can take.

General information

  • ⏱️ System Time Synchronization – Ensuring Reliable Gateway Operation
  • ⚙️ Connecting & commissioning your gateway / Notes
  • ⚠️ Common set-up errors - Please check before commissioning!
  • 📡 Available frequency bands of the modem
  • 📡 Detection and classification of older modem batches
  • 🔄 Important note on updating the firmware to version 22.00 or higher
See all 9 articles

Configuration notes

  • 🌐 APN configuration for 4G/LTE - notes & instructions
  • 🔐 Configuring SSL certificates in the gateway - instructions for end users
  • 📧 E-mail for SMS / notes
  • 🌐 Network configuration of the gateway - DHCP & static IP addresses
  • 🔄 New feature: HTTP request backlog
  • 🤝 Setting up high availability (HA) - step-by-step guide

Troubleshooting

  • ⚠️ Error during database migration after config import or web update
  • 📤 Character encoding when sending SMS (PDU)
  • 🔎 Error message: Database not accessible / Gateway no longer responding
  • 💡 GWL indicator / Info LED flashes / Meaning
  • 🔐 Important note on the SIM card: Remove PIN - avoid common mistakes
  • 🔐 License information for your gateway
See all 9 articles
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